Technical Writer

Job#: 3032340

Job Description:
Communication & Documentation Specialist
Position Overview

The Communication & Documentation Specialist plays a multifaceted role supporting internal communications and technical documentation efforts for a data analytics and technology team. This individual will partner closely with product, analytics, and internal stakeholders to translate technical concepts into clear, engaging, and user-focused content.
Key Responsibilities

• Create, edit, and maintain technical documentation and end-user guides for internal software applications and analytics dashboards
• Update and manage existing knowledge base articles in preparation for application enhancements and version releases
• Develop engaging PowerPoint presentations and video content to showcase new tools, features, and business value for diverse audiences
• Research and synthesize user feedback to continuously improve documentation and communication effectiveness
• Draft clear, concise emails and newsletters to communicate technical updates, changes, and announcements
• Support SharePoint site maintenance and content development, ensuring accuracy, consistency, and clarity
• Translate technical concepts into succinct executive-level one-pagers and summaries

Required Qualifications

• 1-3 years of experience in technical writing, user documentation, or a related field
• 1-3 years of experience creating clear, compelling written communication
• Strong command of grammar and writing standards (APA and MLA)
• Familiarity with data analytics concepts, Power BI, and application development
• Excellent time management, organizational, and problem-solving skills
• Strong interpersonal and communication skills with the ability to collaborate across teams and levels
• Proficiency in Microsoft Office, with a strong emphasis on PowerPoint and SharePoint

Preferred Qualifications

• Bachelor's degree in Technical Communication, Computer Science, Journalism, or a related discipline
• Familiarity with UX/UI principles and user-centered design
• Experience with video editing tools such as Camtasia, Adobe Premiere Pro, or After Effects

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.