IT Field Support / Junior Deskside Support/Remote

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Independent
Contract Corp To Corp
No Travel Required
Remote
$40 - $70/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Field Support / Junior Deskside Support

Summary


Job Title: IT Field Support / Junior Deskside Support

Location-Remote

Job Summary:

Provide first-level technical support to end users by troubleshooting hardware, software, and basic network issues. Assist with on-site (deskside) support and ensure smooth day-to-day IT operations.


Key Responsibilities:

  • Provide Level 1 support for desktops, laptops, printers, and mobile devices
  • Troubleshoot hardware and software issues (Windows, basic applications)
  • Install, configure, and maintain IT equipment
  • Handle ticketing system requests and document resolutions
  • Support user account management (password resets, access issues)
  • Assist with network connectivity issues (LAN/Wi-Fi basics)
  • Perform system updates, patches, and antivirus checks
  • Coordinate with senior IT teams for complex issues
  • Provide on-site (field) support when required

Required Skills:

  • Basic knowledge of Windows OS and MS Office
  • Understanding of computer hardware and peripherals
  • Familiarity with ticketing tools (like ServiceNow, Jira, etc.)
  • Basic knowledge of networking concepts (IP, DNS, DHCP)
  • Good troubleshooting and communication skills

Qualifications:

  • Diploma / Bachelor’s degree in IT, Computer Science, or related field
  • 3–6 years of experience in IT support

Preferred (Optional):

  • Basic certifications (e.g., CompTIA A+, ITIL Foundation)
  • Exposure to Active Directory or similar tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513292
  • Position Id: 72248-12895-
  • Posted 1 hour ago
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