Role Title: Nexthink Architect & Automation SME
Location: New York, NY (5 days onsite)
Experience: 8+ Years (3+ Years in Nexthink)
Type :Full-Time
Role Summary
We are seeking a highly skilled Nexthink Architect and Automation SME to lead the design, implementation, and optimisation of Nexthink across a global IT environment. The role will focus on driving proactive IT operations, digital employee experience (DEX) improvements, automation, and self-healing capabilities to enhance service quality and reduce operational effort.
Key Responsibilities
- Architect and implement Nexthink solutions aligned to business and IT objectives.
- Design and develop Nexthink Investigations, Campaigns, Remote Actions, and dashboards.
- Build automation and self-healing use cases to improve employee experience and reduce incident volumes.
- Drive proactive monitoring and data-driven insights for End User Services environments.
- Integrate Nexthink with ITSM and automation platforms such as ServiceNow, PowerShell, Aisera, and Microsoft technologies.
- Define DEX metrics, reporting frameworks, and executive dashboards.
- Provide technical leadership, governance, and best practices for Nexthink adoption.
- Collaborate with Service Desk, Workplace Services, Infrastructure, and Security teams to identify automation opportunities.
Required Skills
- Strong expertise in Nexthink Architecture, Infinity Platform, Engage, and Act.
- Hands-on experience developing Remote Actions, Automation Workflows, and DEX dashboards.
- Proficiency in PowerShell and enterprise automation.
- Experience integrating Nexthink with ServiceNow and other IT operations tools.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Experience in global End User Computing (EUC) and Digital Workplace environments.
Preferred Certifications
- Nexthink Certified Professional / Expert.
- ITIL Foundation or equivalent.
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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