Incident Manager

Top Skills

• 5+ years of Incident Management experience supporting critical business applications.
• Expertise with cloud monitoring and incident tools: Datadog (or Splunk), PagerDuty, and ServiceNow.
• Strong proficiency with cloud platforms-Google Cloud Platform preferred; AWS/Azure also valued.
• Solid understanding of cloud infrastructure, distributed systems, APIs, networking, and modern monitoring stacks.
• Working knowledge of ITIL Incident, Problem, and Change Management.
• Experience with workflow automation and AI-driven incident response tools.

Role Overview

We're seeking an experienced Incident Manager to lead incident response for our evolving cloud-based environment as we transition from legacy systems to modern platforms. This role requires strong technical insight, effective communication, and the ability to drive continuous improvement in a fast-paced, enterprise setting.

Key Responsibilities

• Serve as Incident Commander for major incidents, driving rapid resolution and coordinating technical teams.
• Triage and escalate incidents based on severity, SLAs, and ITIL best practices.
• Monitor cloud systems (primarily Google Cloud Platform) using Datadog and native tools; interpret alerts and manage response across application, network, and infrastructure layers.
• Use PagerDuty for alerting and escalation; maintain on-call and escalation policies.
• Manage incident workflows and automation in ServiceNow.
• Support resilience testing, failover exercises, and reliability initiatives.
• Assist with migration efforts from legacy to cloud-native systems.
• Communicate incident status and post-incident reports to technical teams, stakeholders, and executives.
• Improve runbooks, workflows, and integration across monitoring, alerting, collaboration, and ITSM tools.
• Contribute to automation projects, including Slack workflows and AI-based tooling.

Preferred Attributes

• Proactive, improvement-focused mindset.
• Strong collaboration and mentoring abilities.
• Effective under pressure with strong analytical and decision-making skills.
• Passion for building a resilient, automation-first incident management culture.

Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.