Incident Manager

Description: A client of ours is looking for an Incident Manager!
Top Skills:

• 5+ years of experience managing incidents for business-critical applications
• Hands-on with cloud monitoring and incident tools.
• Strong cloud troubleshooting skills across Google Cloud Platform, AWS, and Azure
• Deep understanding of cloud architectures, APIs, networking, and distributed systems
• Solid knowledge of ITIL practices
• Experience improving workflows through automation and AI-enabled solutions

Role Overview:
Experienced Incident Manager with a strong experience supporting cloud-based environments. Experienced in leading incidents, driving platform modernization, and partnering to improve automation, and operational maturity.
Responsibilities:

• Act as POC for major incidents, coordinating teams through resolution
• Triage, escalate, and manage incidents in alignment with SLAs and ITIL best practices
• Monitor cloud environments and respond to alerts across application, infrastructure, and network layers
• Manage alerting and escalation processes using PagerDuty and ServiceNow
• Lead post-incident reviews, root cause analysis, and leadership-level reporting
• Support cloud migrations and modernization efforts
• Enhance runbooks, escalation paths, and automation to prevent repeat incidents

Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.