Systems Analyst II

Job#: 3031087

Job Description:
Systems Analyst II

Location: Austin, Texas (Onsite)

Employment Type: Contract

Role Overview

We are seeking an experienced Systems Analyst to support and administer enterprise virtual desktop environments. This role is responsible for day-to-day operations, advanced troubleshooting, and solutioning within Citrix and Azure Virtual Desktop (AVD) platforms. The position involves working with end users and multiple infrastructure teams to ensure stability, performance, and availability.

Key Responsibilities

• Administer, maintain, and support Citrix and AVD environments.
• Troubleshoot user, performance, connectivity, and application issues across VDI platforms.
• Analyze issues end-to-end, identify the root cause, and implement durable solutions.
• Manage and support Citrix and AVD licensing.
• Coordinate with server, network, security, and end-user computing teams.
• Work directly with end users to diagnose issues and restore service.
• Participate in on-call support, including coordination with offshore support teams.
• Provide technical documentation and knowledge transfer as needed.

Required Qualifications

Experience: Minimum of 6 years of hands-on experience administering Citrix and/or Azure Virtual Desktop (AVD) environments in production. This includes extensive experience troubleshooting, diagnosing, and resolving complex issues within these platforms. Experience in on-call rotations and supporting offshore or after-hours teams is also required.

Technical Skills: Proven experience with Citrix and AVD licensing models, Active Directory integration (authentication, group membership, GPO dependencies), Group Policy design and troubleshooting, and firewall rules for Citrix and AVD components. Experience supporting environments with high availability requirements and enterprise security controls is necessary.

Preferred Qualifications

• Experience in large government or regulated enterprise environments.
• Familiarity with Azure infrastructure supporting AVD and monitoring tools for VDI platforms.
• Experience with large, complex Citrix environments supporting a high volume of end users.
• Strong written and verbal communication skills, with the ability to explain technical issues to various audiences.
• Experience working in high-pressure situations requiring rapid diagnosis and resolution.
• A collaborative approach to working across multiple infrastructure disciplines.

Compensation & Benefits

A competitive compensation package is offered, with a pay rate ranging from $40.00 to $70.00 per hour. The specific rate will be determined based on experience and qualifications.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.