L2 Fiber / Cable Field Engineer

L2 Fiber / Cable Field Engineer needed for a Direct Hire position in Los Angeles, CA!

The L2 Field Engineer leads field-based deployment and maintenance activities, applying advanced technical knowledge to resolve complex issues, coordinate tasks, and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. By combining hands-on execution with mentoring, the L2 Field Engineer enhances team capability and drives continuous improvement in technical performance.

Main Responsibilities:
Principal accountabilities of the role include, but are not limited to:

• Provide First Line Maintenance support to the current customer base.
• Carry out installation and commissioning duties in both a project and maintenance environment.
• Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met.
• Provide OOH on-call cover as required by agreed on-call rotation.
• Provide regular up-to-date information on progress of intervention.
• Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
• Complete and submit all paperwork and documentation within SLA.
• Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or verbal) from NOC to resolve outstanding issues.
• Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards, consults on Infrastructure Services and assists in the relevant Service Partner management programs.
• Installation of metalwork, basket work and basic rack and stack services
• Fiber and cable pulling, dressing, labelling and secure of same
• Copper Cable termination including Cat "x " and E1 terminations
• Ensure continuity, test and measurement of cable and fiber runs
• Electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification).
• Field Installation Supervision of internal and external team members
• Controls and Manages Risk Assessment Method Statement documentation
• Provides Field Installation Quality Audit Services of Installation works to required standards including planning and monitoring of rectification works and improvement plans
• Adhere to KPI's and provide feedback on performance of deployment individuals and teams to Line manager(s)
• Intermediate fault diagnosis skills using OTDR and Ethernet/OSA testing procedures
• Intermediate fault diagnosis skills (including use of appropriate test gear) to support all extensive standalone and network commissioning procedures
• Provide coaching (hands on training) through lab workshops
• Owns the project when designated as lead engineer. Provide a point of contact for escalation of technical issues arising in a project
• Be responsible to produce accurate, high quality project documentation
• May from time to time provide a closer level of assistance to the Project Manager by carrying out basic project management tasks
• Where required, perform, manage and record HSE and SVSA inspections.
• Operates across complex networks, technologies and languages
• To take ownership of assigned faults through to resolution