Tier II Desktop Engineer

Our client, a well-established Houston-area organization, is seeking a Tier II Desktop Engineer to serve as a cornerstone of their end-user technology experience. In this role, you will be the go-to technical resource for employees at every level of the organization — from frontline staff to C-Suite executives — delivering hands-on and remote support that keeps operations running smoothly. You will own the full employee technology lifecycle, from provisioning new hires to managing offboarding, while driving desktop application deployments, resolving incidents, and contributing to broader IT initiatives. This is an onsite, highly visible role where your technical depth and professional judgment directly shape how the entire organization experiences technology.

Key Responsibilities:

• Deploy, configure, and maintain desktop application software across the organization, ensuring systems are up-to-date, stable, and aligned with IT standards.

• Provide responsive technical support to end users at all levels — including senior leadership — both in person and remotely, resolving hardware, software, and application incidents with professionalism and urgency.

• Manage the complete employee technology lifecycle, including provisioning and onboarding new employees, handling equipment transfers, and executing clean offboarding procedures.

• Administer printer and peripheral services, manage IT asset inventory, and ensure accurate tracking and maintenance of all endpoint hardware.

• Monitor and adhere to service-level agreements (SLAs), applying sound escalation judgment to route complex issues efficiently and minimize end-user downtime.

• Participate in IT projects and infrastructure initiatives, applying hands-on troubleshooting skills while actively expanding technical knowledge across the environment.

Requirements:

• Demonstrated experience providing Tier II desktop support across a diverse user base, including executive-level stakeholders who require high responsiveness and discretion.

• Proven track record managing end-user lifecycle processes — from new hire setup through offboarding — with strong attention to detail and follow-through on every task.

• Working knowledge of desktop application deployment methodologies and proficiency troubleshooting Windows-based environments both remotely and on-site.

• Solid understanding of SLA-driven support environments, with the judgment to prioritize incidents appropriately and escalate when necessary.

• Ability to work effectively as both an independent contributor and a collaborative team member, with strong critical thinking skills for diagnosing complex technical problems without hand-holding.

• Physical ability to perform equipment installations, including occasional lifting of hardware up to 25 lbs, and comfort working in an office-based environment full time.

Role Details:

• Employment Type: Direct Hire

• Location: Houston, Texas 77051

• Work Setting: Onsite, Monday through Friday

If you take pride in delivering exceptional technical support, thrive in a fast-paced office environment, and are ready to make a visible impact across an entire organization, we encourage you to apply today.