Description
We are looking for a skilled Desktop Support Analyst to join our team in Berkeley, California. This Desktop Support A contract position requiring proactive problem-solving skills and a solid understanding of desktop and mobile support operations. The ideal Desktop Support candidate will possess technical expertise and the ability to provide exceptional service across multiple sites. This Desktop Support Role is a contract position and is onsite in Berkeley. Some travel will be required to various sites around Berkeley.
Responsibilities:
Deliver desktop support services across various locations, ensuring timely resolution of technical issues.
Manage and troubleshoot mobile devices, including administration and configuration.
Utilize tools such as Fresh Service and Intune to effectively address service tickets and maintain system functionality.
Diagnose and resolve hardware, software, and network problems for end-users.
Maintain user accounts and permissions within Active Directory.
Monitor and manage cloud-based domains to ensure seamless performance.
Provide guidance and technical assistance to users on Microsoft Windows 10 and related software.
Document and track service requests using a ticketing system to ensure efficient workflow.
Collaborate with team members to implement solutions and improve processes.
Ensure all systems are up-to-date and compliant with organizational standards.
Requirements
Minimum of 2 years of experience in a Desktop Support role.
Proficiency in Azure Active Directory and Microsoft Windows 10.
Familiarity with troubleshooting techniques for hardware and software issues.
Hands-on experience with tools like Fresh Service, Intune, and cloud-based domains.
Knowledge of mobile device administration and support.
Strong understanding of service desk ticketing systems.
Excellent communication skills and a customer-focused mindset.
Ability to work independently and travel to multiple sites as needed
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00340-0013395277
- Posted 6 hours ago
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