Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms.
Responsibilities:
Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware.
Manage and maintain Active Directory accounts, ensuring proper permissions and access levels.
Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems.
Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity.
Configure and deploy computers for users, including both Windows and macOS operating systems.
Handle service desk tickets, prioritizing and addressing user requests promptly.
Assist with basic networking and server-related tasks to ensure system reliability.
Utilize mobile device management systems to oversee and administer user devices.
Deliver support to both in-office and remote users, ensuring consistent service and communication.
Provide guidance and training to users to enhance their understanding and utilization of technology tools.
Requirements
Minimum of 3 years of experience in help desk or desktop support roles.
Proficiency with Active Directory, including user account management.
Strong knowledge of Microsoft Windows 10 and troubleshooting techniques.
Familiarity with macOS and Apple devices for user support.
Experience with mobile device management systems and supporting iOS/Android platforms.
Practical understanding of basic networking and server operations.
Ability to manage service desk tickets efficiently and provide timely resolutions.
Solid communication skills to interact effectively with users and team members.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00420-0013396600
- Posted 3 hours ago
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