Description Robert Half is searching for a
Tier 1 Help Desk Candidate (Part Time) who can support an
K-8 Independent school based in
Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a
3 month contract with the potential to extend or convert.
Apply today!Job Details: Duration: 3 months with potential to extend or convert
Schedule: 20 hour work week, 8am to 1pm PST
Days: (M, W, TR, F)
Location: 100% Onsite in Bellevue, WA
Job Responsibilities- Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.
- Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.
- Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.
- Escalate complex issues to Tier 2 support with clear and detailed documentation.
- Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.
- Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.
- Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.
- Manage printer toner inventory, ordering, replacement, and recycling.
- Document troubleshooting steps and resolutions within the help-desk ticketing system.
- Develop and update basic end-user documentation and how-to guides.
- Provide on-site technical support for school events, including occasional evening or weekend coverage.
- Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions
Requirements - Minimum of 2+ years of experience in a Tier 1 Help Desk role.
- Strong troubleshooting skills supporting hardware issues, including AV equipment, projectors, desk phones, and other peripherals.
- Proficiency with Windows operating systems and Microsoft 365.
- Demonstrated ability to prioritize and manage ticket requests effectively.
- Proven ability to deliver high-quality, white-glove customer service.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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