Decision Support Specialist (Power BI & Tolling Systems) - (BI Analyst)

Decision Support Specialist (Power BI & Tolling Systems) - (BI Analyst) - Contract - Ocoee, FL - $40.00-$50.00

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Decision Support Specialist (Power BI & Tolling Systems) - (BI Analyst) in Ocoee, FL

Role Description
The Decision Support Specialist is responsible for developing, refining and maintaining Power BI reports and dashboards to support toll system monitoring and decision-making. This role involves analyzing toll systems to ensure peak efficiency, performing detailed data analysis, and supporting operational troubleshooting. This specialist collaborates with internal teams and vendors and works to replace outdated reports, improve reporting processes, and provide actionable insights.
Design, develop, and enhance Power BI dashboards and reports for toll operations and performance monitoring.
Collaborate with database experts, the Toll Systems Monitoring Manager and the Toll Business Analyst Manager to connect to data sources and ensure data integrity.
Perform daily/weekly monitoring and analysis of lane performance reports and dashboards.
Conduct hyper-care monitoring of new and upgraded lanes.
Perform basic lane/plaza fault isolation, advanced fault isolation and third-level support for roadside servers, databases, and software.
Analyze anomalies reported by Operations, Finance, and Maintenance; conduct root cause analysis, develop impact assessments, and prepare executive-level summaries for management.
Support setup of new lane system installations and/or upgrades.
Develop Standard Operating Procedures (SOPs) for Sun Watch when monitoring is transferred.
Coordinate with internal vendors to ensure high-priority issues are addressed promptly and escalate critical incidents as needed.
Identify gaps in existing processes and contribute to developing solutions for improved efficiency and accuracy.
Intermediate professional role focused on report development, data visualization, and operational analysis.
Works on multiple projects of moderate complexity, providing insights that drive operational and strategic decisions.
May coach junior staff on BI tools and best practices
Skills & Requirements

Bachelor's Degree in Computer Science, Information Systems, Data Analytics, or
related field; or equivalent work experience.
Minimum 3 years of experience in business intelligence and reporting tools, with strong proficiency in Power BI.
Experience in data modeling, dashboard design, and performance optimization.
Familiarity with tolling or transportation systems preferred.
Power BI expertise (report development, DAX, Power Query, data modeling).
Knowledge of toll lane theory of operation and basic troubleshooting.
Familiarity with Linux command usage and server support.
Basic SQL query writing skills.
Proficiency in Excel (including macros, Visual Basic, Pivot Tables), MS Word, and PowerPoint.
Experience with network and system management tools (e.g., CA Unicenter, Orion).
Strong analytical skills for trend identification and root cause analysis.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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