Product Manager - Digital CX

Job#: 3039309

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Product Manager - Digital CX. For applicants who are interested in this opportunity, send your updated resume to .

Here are the details:

Position: Product Manager - Digital CX

Location: Acton, MA or San Diego, CA

Project Duration: 6 months

Rate: Negotiable Based on Experience

JOB DESCRIPTION

Position Overview:

We are looking for a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team responsible for developing new products and optimizing existing capabilities throughout the customer journey. This successful leader will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, this person will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined and executed for the team. They'll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership.

Responsibilities

Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.

Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals

Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment

Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners

Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies

Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team's feature backlog

Works closely with the Product Marketing Manager to understand the customer journey and product launch strategies that will impact business processes across the customer journey

Develops process flows to illustrate the impact on operations because of the new or improved capabilities

Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics

Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams

Maintains the conceptual and technical integrity of the features for the team

Provides input into release timelines and investigates alternate paths forward on potential timing options

Drives scope tradeoff evaluations on feature implementation

Participates in usability studies to bring voice of the customer on a feature to the team

Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements

Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs

Partnering with UX / business on any changes that are required and working with Marketing to bring through MLR

Supporting SA in user story writing on the Salesforce side

Answers questions for development team & PO verifies user stories

Coordinating with Drupal team to create features, write stories and ensure that cross team dependencies are considered

Validate E2E experience once developed

Required Leadership Skills & Behaviors

A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy

Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working

Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies

Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals

Strong business acumen and passion for delivering impact by executing world-changing technologies

Strong ability to influence, interact, and lead globally

Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making

Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes

Enterprise mindset (understands impact of their decision on other functions and products)

Ability to Lead without Authority

Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes

Detail oriented, with effective verbal and written communication skills

Able to work independently with minimum supervision

Able to organize and judge multiple priorities

Experience in the Medical Device industry is a plus

Familiarity with Scaled Agile Framework (SAFe) is a plus

Education and Experience

Bachelor's degree and 5+ years of relevant work experience.

5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.

Knowledgeable of IT systems development strongly preferred

Familiarity with Web and CRM platforms strongly preferred

Demonstrates strong communication skills with audiences with various levels of technical background.

Experience in digital customer experience/success is preferred

Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment

Strong problem-solving skills for complex business challenges.

Passion to continuously improve processes and practices.

Diabetes experience or knowledge a plus

Additional Information

Travel is estimated at

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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