Helpdesk Technician 2

Job details

Domain

Performance and Support

Job field / Job profile

IT - IT operations management

Job title

Helpdesk Technician 2

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Northwest Aerospace Technologies ("NAT"), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue-Chip customers.

The level 2 Helpdesk Technician provides software and network support, training, and troubleshooting. Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on company supported applications. Troubleshoot computer problems, determine source and advice on appropriate action. Performs responsibilities in accordance with all company standards, policies and procedures. Work with vendors and 3rd parties as needed to facilitate projects and support staff.

Summary of Duties:
Provide first level contact and convey resolutions to user issues
Troubleshoot desktop environment and perform maintenance
Track, route and redirect problems to correct resources
Support will be provided onsite, remotely, over the phone, or via email
Document processes and procedures as required
Provide quality desktop support to internal end users, including support for hardware, printing applications, user accounts, and telephone systems
Additional duties as assigned
Work with support from software and hardware vendors to support processes and devices used by staff
Must be resourceful and able to take initiative in a dynamic environment
Have the ability to analyze existing systems and make proactive recommendations for improvements
Ability to effectively and efficiently troubleshoot technical problems

But what else? (advantages, specificities, etc.)
Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub - Employee Discounts & Rewards Marketplace for consumer products/services and more!

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Candidate skills & requirements

Qualifications:
Education:
High school diploma or GED, required
Associate or undergraduate degree in related fields and/or 3-5 years of desktop support, preferred
Computer Skill:
Advanced knowledge of current Microsoft desktop and server operating systems
Proficient in managing Active Directory
Working knowledge of help desk software, databases and remote control
IP Phone systems and management
Microsoft Exchange\ Outlook
Windows Deployment Services (WDS) and Image management and troubleshooting
Microsoft Office installation and troubleshooting
AutoCAD (Basic Troubleshooting)
Basic knowledge of Scripting (VbScript, PowerShell, HTA)
IP Routing
Knowledge of Hosted Services models
Basic hardware troubleshooting, installation, and RMA\Warranty management
Other Skills:
Basic hardware troubleshooting, installation, and RMA\Warranty management
Change management compliance
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Additional Preferred Skills: (not required)
Excellent documentation and troubleshooting skills
Self-starter who is highly organized and learns quickly
Able to handle multiple projects and assignments with attention to detail

Working Conditions:
1. Does require fluent communication in English language.
2. Protracted or irregular hours may be required.

Annual salary

$47,570 - $74,760

Job location

Job location

North America, United States, Washington, Everett

City (-ies)

415 Riverside Rd. WA 98201 Everett

Applicant criteria

Minimum education level achieved

Associate Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No