BMC Remedy CMDB Developer (Public Safety) Onsite Brooklyn, NY | 2-Year Contract | MWBE

Brooklyn Heights, NY, US • Posted 15 hours ago • Updated 15 hours ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • BMC Remedy
  • ADDM
  • Apache Helix
  • Microsoft SCCM
  • NetScout
  • Netcool
  • SAP SRM
  • ITIL
  • Continuous Integration
  • Configuration Management Database
  • IT Service Management

Summary

 

BMC Remedy CMDB Developer (Public Safety)   Onsite Brooklyn, NY | 2-Year Contract | MWBE

We are seeking an experienced BMC Remedy CMDB Developer (Analyst Level 3) to support a Public Safety agency with the administration, optimization, and lifecycle management of its CMDB environment. This role requires deep expertise in Remedy/Helix, ITSM processes, and discovery tools such as ADDM.

Job Details
  • Location: Onsite   Brooklyn, NY (2 MetroTech Center)
  • Schedule: Monday Friday, 9:00 AM   5:00 PM (35 hours/week)
  • Contract Duration: April , 2026   April , 2028 (2 years
Key Responsibilities
  • Evaluate and document current BMC Remedy/Helix CMDB processes for BAU and NextGen initiatives
  • Review ITIL processes including Incident, Change, Service Request, Release, and Configuration Management
  • Analyze lifecycle and discovery tools (ADDM, SCCM, Netscout, etc.)
  • Troubleshoot and audit Incident, Change, Release, and Lifecycle Management workflows
  • Manage CMDB Configuration Items (CIs), including creation, updates, and removal via automation/workflows
  • Ensure accurate CI relationships, reconciliation, and validation
  • Audit configuration records and dependency mappings
  • Identify optimization opportunities and recommend best practices
  • Propose enhancements and toolsets to improve ITSM and lifecycle processes
  • Produce documentation, workflows, and technical diagrams
Required Qualifications
  • 8+ years of experience with BMC Remedy ARS, CMDB, ITSM, SLM, and SRM (development, administration, and support)
  • Hands-on experience with Remedy 18.x or higher (installation and configuration)
  • Integration experience with tools such as ADDM, Netcool/ScienceLogic, and Active Directory
  • Experience with Remedy Smart Reporting
Preferred Qualifications
  • BMC Remedy Certification
  • ITIL Certification
  • Prior experience working with NYC OTI or Public Safety agencies
Additional Information
  • Overtime requires prior approval
    Background check may be required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91100001
  • Position Id: 8916780
  • Posted 15 hours ago
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