Hello!!
Greetings from the Global IT Solutions USI, Inc.
We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position.
Candidates that are authorized to work for any employer in United States without Sponsorship are encouraged to apply.
Position: Public Safety Remedy CMDB Developer - Lev. 3
Client Location: Brooklyn, NY
Work Location: 100% On-site from Day One
Duration: 24 months (35 hours per week)
Local or Nearby will be given highest preference. (If on H1B; Must be valid thro May 2028)
Scope of Services:
- Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
- Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
- Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
- Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
- Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
- Identifying, adding, modifying, and removing CIs via automation/remedy workflow
- Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
- Auditing configuration records and dependency information for current BAU work as well as NextGen related work
- Determining areas for optimization and best practices for current BAU work as well as NextGen related work
- Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
- Provide applicable documentation, workflows, diagrams, etc.
Must have Skills:
- Minimum 8-10 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
- Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
- Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
- Remedy smart reporting experience.
- BMC Remedy and ITIL certification highly desired.
Thanks,
Ram M.
Global IT Solutions USI Inc.
Phone: Ext. 205
Mobile:
E-mail:
An E-Verify Company
Certified Minority-owned Business Enterprise (MBE) New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)
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