SAP Concur Customer Experience Manager (CSM)

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract Independent
Contract W2
No Travel Required
Remote
Up to $80/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Agile
  • Collaboration
  • Customer Experience
  • DoD
  • Functional Requirements
  • Functional Testing
  • Issue Resolution
  • Management
  • Presentations
  • Process Management
  • Process Modeling
  • Requirements Elicitation
  • SAP Concur
  • Service Design
  • System Implementation
  • Testing
  • Visualization

Summary

SAP Concur Customer Experience Manager (CXM)

Client: General Services Administration (GSA)

POP: 12+ months

Location: Remote; local to Herndon, VA must report on-site 4 days a week


SCOPE

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with crossfunctional teams to deliver highquality agency support before and after golive.

REQUIRED SKILLS

  • Hands-on experience with functional consulting or system implementation.
  • Experience in requirements gathering, system configuration, testing, integration coordination, and support.
  • Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
  • Experience working with Federal or DoD clients.
  • Knowledge of system implementation principles, business process design, and functional testing.
  • Experience in Agile environments.
  • Experience with SAP Concur or travel and expense systems.
  • Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
  • Understanding of integration concepts, system or service design, and content or process management.

TASKS

  • Lead functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment.
  • Translate agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams
  • Assist with postgolive stabilization and customer experience improvements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1dbb95
  • Position Id: 8902448
  • Posted 4 hours ago
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