Genesys Cloud Architect

Long Beach, CA, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

Genesys
IVR
Cloud
AI
GenAI
Gen AI
Generative AI
Agentic AI
Health Care

Summary

Deep Genesys Cloud CX expertise with hands on leadership across Conversational AI, Voice AI, NLU, and self-service journeys within CCaaS environments.
Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms.
Overall hands-on Solutions architect with deep technical architecture, domain and payer context Voice biometrics and secure identity workflows embedded in CCaaS interactions, aligned to healthcare security standards.
End to end project delivery across IVR/ACD, routing, messaging, analytics, and integrations in cloud contact center programs.
End to end contact center migration expertise across CCaaS, including discovery, design, cutover, and stabilization for large scale IVR/ACD, routing, and omnichannel environments.
Advanced IVR, chatbot, and voice bot engineering with omnichannel development and API first integrations (REST/OAuth, data actions) across enterprise apps and CRMs
Proven experience leading teams delivering IT customer support/services on a scale.
Computer operations and infrastructure support including production, data center, and cloud administration.
Systems analysis & design with strong grounding in development, QA, and integration methodologies.
Strong analytical, interpersonal, and communication skills with executive ready written and verbal articulation.
Skilled facilitator able to run multi discipline meetings, drive alignment, and manage cross functional decisions.
Sound judgment, flexibility, and adaptability to evolving priorities, constraints, and stakeholder needs.
ITIL proficiency (incident, problem, change, request) with practical implementation experience.
Healthcare enterprise knowledge and regulatory awareness (HIPAA/PCI) for compliant, member centric solutions.
Proficient in Microsoft Office (Word, Excel, PowerPoint) for executive reporting and delivery governance.
In depth technical expertise across managed IT functions with accountability for outcomes and quality.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 8876082
Posted 11 hours ago

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Genesys Cloud Architect

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Job Details

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