Genesys cloud Architect

Role: Genesys cloud Architect

Location: - Longbeach , CA (ONSITE)

Duration: Fulltime

JD-

Skill Qualifications Required:

• Deep Genesys Cloud CX expertise with hands on leadership across Conversational AI, Voice AI, NLU, and self-service journeys within CCaaS environments.
• Lead GenAI and Agentic AI strategy, design, implementation, and integrations across vendor solutions, GenAI model providers, enterprise applications/CRMs, and CCaaS platforms.
• Overall hands-on Solutions architect with deep technical architecture, domain and payer contextVoice biometrics and secure identity workflows embedded in CCaaS interactions, aligned to healthcare security standards.
• End to end project delivery across IVR/ACD, routing, messaging, analytics, and integrations in cloud contact center programs.
• Endtoend contact center migration expertise across CCaaS, including discovery, design, cutover, and stabilization for largescale IVR/ACD, routing, and omnichannel environments.
• Advanced IVR, chatbot, and voicebot engineering with omnichannel development and APIfirst integrations (REST/OAuth, data actions) across enterprise apps and CRMs
• Proven experience leading teams delivering IT customer support/services on a scale.
• Computer operations and infrastructure support including production, data center, and cloud administration.
• Systems analysis & design with strong grounding in development, QA, and integration methodologies.
• Strong analytical, interpersonal, and communication skills with executiveready written and verbal articulation.
• Skilled facilitator able to run multidiscipline meetings, drive alignment, and manage cross functional decisions.
• Sound judgment, flexibility, and adaptability to evolving priorities, constraints, and stakeholder needs.
• ITIL proficiency (incident, problem, change, request) with practical implementation experience.
• Healthcare enterprise knowledge and regulatory awareness (HIPAA/PCI) for compliant, membercentric solutions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) for executive reporting and delivery governance.
• In depth technical expertise across managed IT functions with accountability for outcomes and quality.