Five 9 QA Consultant

Remote • Posted 3 hours ago • Updated 3 hours ago

Full Time

Remote

$100,000 - $110,000/yr

Fitment

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Job Details

Skills

Five 9
manual testing
QA
Quality Assurance
IVR
ACD
CTI
CRM
omnichannel
Five 9 contact center
Amazon Connect
Telephony
Genesys
Avaya
Cisco
TestRail
Zephyr
SIP
VoIP
call routing

Summary

Job Role: Five 9 QA Consultant

Location: Remote, Raleigh/AZ

Job Description:

Must Have Technical/Functional Skills:

5+ years of manual testing experience in Five 9 contact center or telephony environments.
Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms (e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect).
Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).
Familiarity with SIP, VoIP, and call routing concepts.
Excellent analytical, problem-solving, and communication skills.
Ability to work in agile/scrum environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10217521
Position Id: 8876268
Posted 3 hours ago

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Five 9 QA Consultant

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Job Details

Skills

Summary

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