Senior IT Technical Writer

Local to Bay area

Need to be onsite once a week.

• Provides strategic, tactical, and operational consulting for document/content management technologies and services for internal/external clients.
• Designs, develops, and manages SharePoint sites.
• Designs document management structures; develops metadata tagging, custom lists, taxonomies, and retention processes; and maintains departmental document systems.
• Independently analyzes business processes and provides recommendations for improvement.

• Identifies client's documentation/business needs, scope, audience, deadlines and key stakeholders for internal, external, special projects and initiatives.
• Supports project Delivery: deliverables, schedules, and resource requirements in project plans.
• Spearheads solutions and obtains client/stakeholder feedback.
• Interviews and collaborates with SMEs to develop and update documentation and other content management services.
• Develops document content, custom lists, document workflows, and taxonomies; and facilitates reviews and revisions.
• Maintains documents in IT content repositories including OneDrive, SharePoint, and the Guidance Document Library
• Produces final documents for internal/external clients using standardized templates and established formats.
• Collaborates with SME to ensure the technical accuracy and quality of the content.

• Produces technical Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User.
• Produces Compliance material, including Configuration Manuals (CMs), Process Manuals (PMs), Disaster Recovery Plans (DRPs) Operations Level Agreements (OLAs), and Service Level Agreements (SLAs).
• Produces collateral material, such as executive/customer presentations, communication plans, brochures, white papers, and leave-behinds.
• Designs and produces instructional material, including manuals, tutorials, job aids, etc.
• Produces Word, Excel, and PowerPoint templates.
• Supports IT Methodology Project and Guidance Document Initiative (GDI) templates.
• Produces Graphics: flowcharts, organization charts, logos, photographs, etc.

• Education: High School diploma.
• Desired: BA/BS in Computer Science, English, Technical Writing, or any related field.
• 5 to 7 years of experience in content management, process improvement, and project management in the development of a wide range of IT documentation deliverables.

• Demonstrates advanced knowledge of relevant technical/professional concepts
• Applies advanced knowledge to solve moderate to complex problems and takes a new perspective on existing solutions
• May manage projects or initiatives
• Presents findings and makes recommendations to management
• Able to work and communicate across multiple departments.
• Excellent written and oral communication skills.
• Advanced knowledge in the use of MS Office and SharePoint.
• Desired: Extensive knowledge of key Client systems and process, IT platforms, and/or the Utility industry

• Documentation Management: Completes documentation of service requests within established time frames; is accountable for sharing and publishing of information according to company policies and practices.
• Process Improvement: Identifies process problems and opportunities for improvement and simplification and takes action to control and improves processes.
• Consulting Skills: Uses expertise to counsel or guide individuals with regard to problems to be resolved on legal, financial, scientific, technical, or other professional principles.
• Communication Management: Manages communication activities to ensure all communication pieces clearly and accurately describe information in common, understandable terms and are consistent with company guidelines, policies, and procedures.
• Data Management: Gathers, groups, classifies, or arranges written information or data in some meaningful order or form (e.g., reports, charts, graphs); data management includes determining what data to gather; and accurately maintaining data files.
• Research and Analysis: Monitors, gathers and analyzes information, determines potential impacts, and recommends responses to challenges.
• Technology: Applies principles and methods of web technologies, tools, and delivery systems, including web security, privacy policy practices, and user interface issues.