Job#: 3033484 Job Description: Job Title: LiveOps & Portfolio Intake ManagerOverviewThe LiveOps & Portfolio Intake Manager plays a critical role within our team's Global Digital Portfolio & Strategy team, serving as the connective point between strategy and execution for our team. This role drives always-on operational excellence across our team by leading LiveOps coordination and managing global portfolio intake and prioritization.
The ideal candidate will ensure seamless digital operations across teams, maintain visibility into active initiatives, and enable aligned, prioritized execution across the ecosystem. This role is essential to delivering stability, performance, and confidence year-round-especially during peak seasonal and Holiday periods.
Key ResponsibilitiesLiveOps Management (Core Focus)- Serve as the central coordination point between business teams and tech partners
- Lead and support daily execution, ensuring operational readiness and alignment across teams
- Drive holiday planning and execution, including supporting peak readiness and scaling operations during critical selling periods
- Coordinate promotional alignment across business and technology teams
- Manage and communicate critical incidents, including triage coordination and stakeholder updates
- Maintain operational cadence and ensure clear communication across cross-functional stakeholders
Portfolio Intake & Prioritization (Equally Weighted)- Own and manage global portfolio intake workflows via Airtable
- Maintain visibility into all incoming and active workstreams across org
- Drive prioritization, sequencing, and alignment of initiatives to business goals
- Ensure intake requests are properly scoped, documented, and routed to appropriate teams
- Partner with stakeholders to align work against strategic priorities and available capacity
- Identify opportunities to improve intake processes and optimize Airtable workflows (future-state recommendations encouraged)
Cross-Functional Execution- Act as a bridge between business and technical teams, translating needs and ensuring alignment
- Engage with technical stakeholders to understand system constraints and push back when needed to deliver business outcomes
- Support communication, reporting, and operational transparency across leadership and stakeholder groups
Required Qualifications- 5+ years of experience in operations, project/program management, or digital business operations
- Experience working in cross-functional environments spanning business and technology teams
- Proven ability to manage multiple workstreams with competing priorities
- Experience with Airtable (intermediate level) - managing workflows, intake tracking, and reporting
- Strong project management and operational execution skills
- Excellent communication and stakeholder management abilities
- Ability to operate in fast-paced, high-visibility environments
Preferred Qualifications- Experience supporting digital commerce, LiveOps, or always-on operations environments
- Familiarity with global/geo operating models
- Experience optimizing or recommending improvements to workflow tools (Airtable or similar)
Work Environment & Expectations- Onsite requirement: 4 days per week
- Holiday support (October-December 20):
- Participate in extended coverage model supporting peak operations
- Not fully on-call 24/7, but expected to be available for incident triage and escalation support as needed
- Ability to flex hours based on business-critical needs and operational events
Success Profile- Highly organized and execution-focused operator
- Comfortable working in ambiguity while maintaining structure and visibility
- Strong communicator who can influence across business and technical teams
- Proactive problem-solver with a continuous improvement mindset
- Able to remain calm and decisive during high-pressure situations (e.g., incidents, peak events)
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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