Description We are seeking a detail-oriented and solution-driven
NetSuite Support Specialist to serve as the primary point of contact for all NetSuite-related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands-on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams.
Key ResponsibilitiesNetSuite Administration & Support- Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs.
- Manage user roles, permissions, and system access while maintaining data accuracy and compliance.
- Build and maintain saved searches, reports, and dashboards for leadership and customer service teams.
- Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests.
- Maintain accurate item records, pricing structures, and customer account information within NetSuite.
- Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues.
- Provide training and guidance to team members on NetSuite best practices, new features, and process improvements.
Requirements Qualifications- Bachelor's degree in Business, Information Systems, or a related field (preferred).
- 2+ years of hands-on experience in NetSuite (Oracle) support, ERP administration, or a similar technical role.
- Strong understanding of order processing workflows, customer service operations, and data management principles.
- Proficiency with Microsoft Excel, Google Workspace, and CRM/ERP systems.
- Excellent organizational, communication, and problem-solving abilities.
- Ability to multitask effectively and balance both technical and operational responsibilities.
- Experience in the restaurant equipment or food service industry is a plus (but not required).
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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