Help Desk Supervisor

Description

Summary of Job Function The Rollout Helpdesk Shift Supervisor role is responsible for managing the operation of the team on their respective shift. This role is crucial to ensuring customer requirements are met in terms of communication, priorities, escalations and resolving incidents and requests. The Rollout Helpdesk Shift Supervisor provides leadership and support to the Rollout Helpdesk team and will drive a culture of continual process improvement within the team under the guidance of the Rollout Helpdesk Manager. Roles and Responsibilities Operational Management: Experience in managing day-to-day operations, shift schedule documents, and ensuring policy adherence. Technical Expertise: Strong understanding of the technical aspects of the helpdesk operations to provide guidance and support to the team. The shift supervisor will be expected to be "hands on" and have all necessary access (ie: vendor access, VDI, token, etc.) to assist the team. Have a clear understanding of how to use any tools used by the team to complete their work. Team Leadership: Ability to lead by example, motivate the team, and manage performance effectively with oversight and guidance from the Helpdesk Manager. Be actively engaged with the team. Provide direction and feedback to team during a shift. Assist the Helpdesk Manager with the training needs of the team.

Skills

Service desk, Troubleshooting, management skills, time management, conflict resolution skills, Help desk, Ticketing system, Supervisory skills, Customer service, Help desk support

Top Skills Details

Service desk,Troubleshooting,management skills,time management,conflict resolution skills

Additional Skills & Qualifications

Conflict Resolution: Skills in resolving disputes and issues among team members or with clients in a constructive manner. Time Management: Ability to manage and prioritize tasks efficiently and accurately to meet deadlines and handle emergencies. Communication: Must possess strong communication skills and be able to keep the right audience informed. Provide timely, regular updates to the help desk manager. Provide adequate, daily turnover to respective shift supervisor. Create and organize notes and documentation. Organizational Management: Work with Helpdesk Manager to ensure projects progress as planned. Champion and align on process improvements made by Helpdesk Manager. Keep Helpdesk Manager informed of issues, escalations, progress and team performance. Communication and updates are required to be timely.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lowell, AR.
Pay and Benefits
The pay range for this position is $31.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lowell,AR.
Application Deadline
This position is anticipated to close on Mar 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.