ServiceNow ITSM / ITOM Functional Consultant

Hi ,

Our client is looking for an ServiceNow ITSM / ITOM Functional Consultant for a project and below is the detailed requirement.

Job Title: ServiceNow ITSM / ITOM Functional Consultant

Locations: Springfield, IL

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Strong experience in ServiceNow ITSM and ITOM Functional Consulting.
• Expertise in ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and SLA Management.
• Experience in requirements gathering, stakeholder workshops, process analysis, and functional consulting.
• Strong knowledge of ServiceNow ITOM capabilities, including Discovery, Service Mapping, and Event Management.
• Good understanding of CMDB, CSDM, CI classes, relationships, data quality, and governance.
• Experience designing current-state and future-state processes, workflows, and functional solutions.
• Hands-on experience preparing BRDs, FRDs, Functional Specifications, User Stories, Acceptance Criteria, and Process Flows.
• Ability to translate business requirements into functional designs and configuration requirements.
• Experience working with ServiceNow Architects, Developers, Technical Leads, and Business Stakeholders.
• Knowledge of Discovery requirements, MID Servers, infrastructure dependencies, and monitoring/event integrations.
• Experience with Functional Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management.
• Strong understanding of Agile/Scrum methodologies, sprint planning, and backlog refinement.
• Experience in end-to-end ServiceNow implementations, enhancements, and process transformation.
• Strong analytical, problem-solving, communication, documentation, and stakeholder-management skills.