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IT Help Desk Technician (MSP Environment)

Great Neck, NY, US • Posted 20 hours ago • Updated 20 hours ago

Full Time

On-site

$60,000 - $65,000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
SLA
MSP

Summary

Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs.
Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding.
Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting.
Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and assisting clients with phishing and email-related incidents.
Troubleshot workstation hardware, peripherals, and connectivity issues using standard hand tools, performing workstation setups, break/fix repairs, and equipment swaps.
Accurately documented troubleshooting steps, resolutions, and client communications within the ticketing system to ensure continuity and audit readiness.
Prioritized and escalated incidents appropriately based on impact, urgency, and client contracts, maintaining clear communication with clients throughout the resolution process.
Provided professional, customer-focused support in a fast-paced, client-facing MSP environment while adhering to security best practices and standard operating procedures.
MSP-Focused Skills

Multi-Tenant Microsoft 365 Support
Active Directory (Multi-Domain)
SLA-Driven Ticket Management
Email Security / Spam Filtering
Client-Facing Technical Support
Hardware & Desktop Support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139572
Position Id: ithelpdesk
Posted 20 hours ago

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