Configure, maintain, and troubleshoot enterprise hardware systems including servers, switches, routers, POS equipment, and end-user devices.
Deploy, configure, and support Mobile Device Management (MDM) solutions for laptops, tablets, handhelds, and mobile devices (corporate-owned and shared devices).
Manage device provisioning, enrollment, imaging, patching, compliance policies, and lifecycle management via MDM platforms.
Set up and maintain lab environments to validate hardware, OS builds, MDM policies, and network configurations prior to deployment.
Perform firmware updates, BIOS configuration, OS-level hardening, and hardware diagnostics.
Build and manage VLANs, subnets, and support Layer 2 / Layer 3 network troubleshooting.
Troubleshoot device connectivity issues related to Wi-Fi, VPN, certificates, and MDM policy enforcement.
Resolve hardware and device compatibility issues; perform root cause analysis for performance or deployment failures.
Collaborate with IT, Security, and Operations teams to ensure secure, scalable device and infrastructure deployments.
Support IP camera systems, printers, handheld devices, barcode scanners, and wireless infrastructure at store or site level.
Maintain accurate documentation for hardware inventory, MDM configurations, network topology, deployment procedures, and test results.
7+ years of experience in Systems Engineering, Hardware Engineering, or IT Infrastructure support
Strong hands-on expertise with hardware platforms (servers, racks, endpoints, POS, mobile and handheld devices)
Practical experience administering MDM platforms (e.g., Intune, Workspace ONE, Jamf, MaaS360, or similar)
Solid networking knowledge: TCP/IP, VLANs, routing, firewalls, DHCP/DNS
Experience supporting Windows, macOS, iOS, Android, or rugged/enterprise mobile devices
CompTIA Network+, A+, or Server+ (required)
Experience with HPE, Dell, or comparable enterprise server platforms
Knowledge of hardware asset management, device lifecycle tracking, and documentation best practices
Ability to troubleshoot IP camera systems, PoE issues, and wireless connectivity
Strong problem-solving skills with clear technical communication