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ServiceNow Platform Ops Engineer

Vienna, VA, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

6 Months

On-site

$65 - $71/hr

INSPYR Solutions

Fitment

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Job Details

Skills

SERVICENOW
ITSM
HRSD
CSM
EMPLOYEE CENTER
SERVICE CATALOG
VIRTUAL AGENT
FLOW DESIGNER
FLOW
PLUGIN
PLATFORM
ADMINISTRATION
SUPPORT

Summary

Title: ServiceNow Platform Ops Engineer
Location: Vienna, VA (REMOTE)
Duration: Initial 6-month contract with possible extensions
Compensation: $65/hour - $71/hour
Work Requirements: , Holders or Authorized to Work in the U.S.

ServiceNow Platform Ops Engineer
Key Responsibilities:
Platform Administration & Operations

Administer and maintain ServiceNow production and non-production environments.
Monitor overall platform health, performance, stability, and operational readiness.
Manage platform configurations, system properties, plugins, integrations, and platform features.
Conduct platform health assessments and coordinate remediation activities.
Ensure platform adherence to security, compliance, and governance standards.
Support platform maintenance activities, patches, hotfixes, and security updates.

Environment Management

Coordinate instance cloning activities across development, QA, test, and production environments.
Maintain environment consistency and ensure proper alignment between production and non-production instances.
Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
Support developer access requests, admin permissions, and environment provisioning

Operational Support & Incident Management

Serve as a primary point of contact for ServiceNow platform operational support.
Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
Review incidents, cases, problem records, change requests, and platform advisories.
Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
Track platform defects, PRBs, support cases, and remediation plans to closure.
Participate in governance, change review, and architecture discussions impacting the platform.

Desired Skills & Experience

ServiceNow System Administration and Platform Operations
ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
Platform Upgrade and Release Management
Incident, Problem, Change, and Knowledge Management
Instance Cloning and Environment Management
ServiceNow Integrations and Plugin Administration
Operational Support and Vendor Management
Performance Monitoring and Platform Governance
Strong troubleshooting, communication, and stakeholder management skills

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-159398
Posted 3 hours ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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