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IT Helpdesk 1

Addison, TX, US • Posted 23 hours ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Management
IT Infrastructure
Network
Telephony
Virtual Desktop
Technical Support
Remote Support
Help Desk
Zendesk
Printers
Tier 1
Microsoft Windows
Microsoft Office
Computer Hardware
Organized
Attention To Detail
Dependability

Summary

NO SPONSORSHIP GIVEN AT THIS TIME

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.

IT Helpdesk Administrator:

Take inbound calls or emails and work to resolve issues via internal and remote support tools
Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
Setup new user equipment, trouble shoot user accounts, printers, and password resets
The ability to learn quickly and adapt to changing requirements
Create, maintain or adjust Best Practices
Work After Hours and Weekends when required
Provide all Tier 1 level support. Assist in escalating calls as needed

Technical Skills Required:

Proficiency with Windows
Experience with Office 365
Profound logic and troubleshooting skills for software and hardware

Additional Skills Required:

Strong interpersonal skills to effectively communicate with users, and co workers
Understand and practice phone and email etiquette
Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
Any other duties as needed
Background Check and Drug Screen required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10122580
Position Id: e03497f4496e810ea63fc0b030c014fd
Posted 23 hours ago

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