Risk Operations Specialist

Job Title: Risk Operations Analyst
Location: Hybrid; Draper, UT or San Jose, CA
Contract length: 6 months, potential to extend
Schedule: 40 hrs/week 9a-5p
Job Overview:
As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.
Ideal Candidate Profile:

• 1-3 years of fraud and risk investigation operations experience preferably in e-commerce, payments or financial services
• Strong data analysis and investigative skills
• Puts a high value on accuracy and completeness of work, including case notes, customer due diligence, and fraud investigations
• Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
• Possesses excellent organizational and time management skills must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed-upon deadlines
• A proven ability to learn and adapt to new processes and follow standard operating procedures
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Independent decision-maker with the ability to confidently back up actions

What does success look like?

• Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
• Contact customers as needed regarding missing documentation or clarification about verification documents
• Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high-paced environment within established SLAs
• Keen eye to detecting red flags and making good judgment decision with minimal supervision
• Identify, research and highlight trends relating to risk management

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.