Job#: 3034195 Job Description: Helpdesk Specialist
Location: New York, New York (Onsite)
Employment Type: Contract
Role Overview
We are seeking a skilled and service-oriented Desktop Support Technician to provide hands-on IT support for end users. In this role, you will be the frontline resource for keeping desktop systems, collaboration tools, and hardware running smoothly, helping scientists, researchers, and staff stay focused on their work.
Key Responsibilities
- Diagnose and resolve technical issues across macOS and Windows 11 environments, including OS, application, performance, and connectivity concerns.
- Respond to service requests and incidents, document resolutions in the ticketing system, and escalate complex issues as appropriate.
- Manage onboarding for new employees, including account provisioning, password resets, and access troubleshooting.
- Support laptops, desktops, docking stations, monitors, printers, and peripherals.
- Configure and troubleshoot mobile devices (iOS and Android), including email setup and MDM enrollment.
- Ensure seamless meeting and event experiences across Zoom and video conferencing platforms.
- Maintain conference room technology, including cameras, microphones, displays, and collaboration systems.
- Partner with scientists and researchers to apply IT solutions to lab workflows and specialized use cases, including HPC and AI computing.
- Uphold data security and reliability standards in research environments.
Required Qualifications
- 3+ years of experience troubleshooting across macOS and Windows platforms.
- Experience supporting collaboration tools, AV systems, and mobile device management.
- Clear communicator with a strong customer service orientation.
- Able to manage multiple priorities independently in a fast-paced environment.
- Team player who thrives in a collaborative IT support setting.
Compensation & Benefits
The pay rate for this position is between $40.00 and $50.00 per hour.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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