Payrate: $55.00 - $60.00/hr.
Responsibilities:
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- Develop scripts and automation tools to better detect and correct application issues
- Develop monitoring and alerting capabilities to proactively detect application issues
Qualifications:- 2+ years of application support experience for cloud based applications.
- Experience Working with the AEM ( Adobe Experience Manager) / Java Script / Angular /Spring boot Frameworks on triaging issues
- Experience working with Azure App services & API''s and SQL Server DB
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, App Insights, Grafana etc.,)
- Background in data management or data operations / Familiarity with ADO pipeline framework
- Experience as SRE ( Site Reliability Engineering) for improving the application Availability / Performance
- Experience with Python / related scripting language for automation needs
Desired Skills:- Working experience with programming languages: Python, Power shell, SQL & JSON
- Working knowledge on deploying autoscaling features (no hands-on support required)
- Additional Skills & Qualifications
- Education & Experience Required:
- Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience
- At least 2-4 years of experience in Application Support
Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $60.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
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