Description:
**This position is Contract to Hire and ONLY OPEN TO Bartlesville, Oklahoma, NOT OPEN TO REMOTE** Position is onsite** PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME EXPECT TO INTERVIEW IN PERSON
PRIMARY PURPOSE: To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
- Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).
- Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed.
- Communicates high-visibility issues to the immediate supervisor.
- Escalates calls to the appropriate departments as needed.
- Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support-related issues.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES: Performs other duties as assigned. Supports the organization's quality program(s).
QUALIFICATIONS:
Education & Licensing: Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge:
- Excellent customer service skills Proven understanding and knowledge of quality
- Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to complete required number of monthly quality monitors
WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
NOTE: Credit check is mandatory.
Never miss an opportunity! Create an alert based on the job you applied for.
