Job Title – Senior ServiceNow Developer / Senior ServiceNow Configurator (Now Assist)
Type – Contract
Location – Santa Clara, CA (Onsite)
Job Description:
6+ years of hands-on experience in ServiceNow development, configuration, and administration.
• Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations.
• Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations.
• Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation.
• Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations.
• Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub.
• Skilled in resolving production issues, conducting root cause analysis, and driving platform stability.
• Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
• Support platform upgrades, enhancements, and ongoing optimization activities.
• Ensure adherence to ServiceNow development standards, governance, and security best practices.
• Excellent analytical, communication, and stakeholder management skills.
• ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred.
• Ability to work independently and lead configuration/development activities across multiple projects.
Skills:
- Strong ServiceNow platform expertise
- Experience with Now Assist
- ITSM
- Creator/Creator Workflows
- Configuration, troubleshooting, and production enablemen
Key Responsibilities
Skills:
- Strong ServiceNow platform expertise
- Experience with Now Assist
- ITSM
- Creator/Creator Workflows
- Configuration, troubleshooting, and production enablement
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