Judge Group, Inc.
Judge Group, Inc.

Helpdesk Support Analyst

Draper, UT, US • Posted 30+ days ago • Updated 15 hours ago
Contract Independent
On-site
USD $20.00 - 22.00 per hour
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Job Details

Skills

  • Help Desk
  • Issue Tracking
  • Collaboration
  • Management
  • Documentation
  • Knowledge Base
  • Workflow
  • Messaging
  • Microsoft Exchange
  • Microsoft SharePoint
  • OS X
  • Unix
  • Technical Support
  • Phone Support
  • Microsoft Windows 7
  • Computer Networking
  • LAN
  • WAN
  • Microsoft Windows
  • Active Directory
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint
  • Citrix
  • VMWare VDI
  • Virtualization
  • Software Troubleshooting
  • Communication
  • English
  • Customer Service
  • FOCUS
  • Business Continuity Planning
  • Microsoft Office
  • IOS Development
  • Android
  • Privacy
  • Marketing

Summary

Location: Draper, UT
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Description: Our client is currently seeking a Helpdesk Support Analyst
[ Additional Description ]

    Job Responsibilities
    • Deliver high-touch, white-glove technical support to internal users.
    • Respond to client issues with a strong sense of urgency-via phone, email, or ticketing system.
    • Provide world-class service throughout the issue lifecycle.
    • Collaborate with engineering teams and product owners when escalations are required.
    • Take full ownership of cases from initiation through resolution, ensuring proactive updates.
    • Maintain strong ticket hygiene: proper categorization, detailed notes, backlog management.
    • Keep documentation current by updating knowledge base articles.
    • Identify opportunities to improve processes and propose more strategic, efficient workflows.
    • Develop subject-matter expertise in supported technologies such as:
      • Messaging (Exchange, etc.)
      • Zoom
      • SharePoint
      • macOS
      • Unix
      • Voice systems
      • Mobile technologies
      • Other enterprise tools and platforms


    Basic Qualifications
    • High school diploma required.
    • Minimum 2 years of enterprise-level technical support experience, ideally including phone support.
    • Strong technical knowledge and troubleshooting experience with:
      • Microsoft Windows (7, 10, 11)
      • Zoom
      • Networking (LAN/WAN, enterprise domain environments)
      • Windows desktop/server OS
      • Active Directory
      • Microsoft Outlook
      • Microsoft Office Suite (Word, Excel, PowerPoint)
      • Basic understanding of Citrix, VMware, VDI, and other virtualization technologies
      • iOS and Android application troubleshooting
    • Excellent communication skills and strong command of English.
    • Demonstrated customer-service focus and ownership mindset.
    • Team-oriented, collaborative, self-motivated, and eager to learn.
    • Flexibility to support occasional 24?7 shift rotations for business continuity or critical events.
    • For language-specific support roles, shift hours align with the region of coverage.


    Preferred Qualifications
    • At least 2 years supporting Microsoft 365 Suite, iOS, and Android technologies.
    • Experience supporting VIP or executive-level users.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1117606
  • Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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