Clients Technology Technician

Job OverviewThe PC Support Technician will serve as a key point of contact for end users and the project team, providing technical support for desktop systems, hardware, and software. This role focuses on installation, troubleshooting, maintenance, and customer support in a fast-paced, 24/7 help desk environment. Education RequirementBachelors degree from an accredited college or university in Computer Science, Information Systems, or a related fieldORFour (4) years of equivalent work experience

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Title:

Job Title: PC Support Technician Job Location: Tallahassee, FL (on-site) Job Duration: Contract through June + 12 month extension Job Tasks and Activities: Configure and install software for IT user desktops and laptops. Perform software installations and rollout of new software packages, upgrades, and new desktops hardware. Maintain desktop software and hardware. Support the mobile workforce. Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop

Description The Client Technologies Technician serves as a PC Support Technician providing Tier 2 support for desktop and laptop systems. Responsibilities include configuring and installing software and hardware, maintaining desktop environments, supporting mobile users, troubleshooting issues using scripts and checklists, escalating complex issues to Tier 3 support, documenting problems and resolutions, performing end-user training, testing and evaluating new desktop packages, implementing prot