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PC Support Technician (Client Technologies Technician)

Tallahassee, FL, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Influx Info Systems

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Computer Hardware
Computer Science
Criminal Justice
Customer Service
Customer Support
Disk Imaging
Emulation
End-user Training
Evaluation
Hardware Support
Help Desk
Information Systems
Laptop
LAN
Microsoft Windows
PASS
Printers
Prototyping
Remote Support
Scripting
Security Awareness
TCP/IP
Technical Support
Testing
Tier 2
Tier 3
Training
VoIP

Summary

Job Overview

The PC Support Technician will serve as a key point of contact for end users and the project team, providing technical support for desktop systems, hardware, and software. This role focuses on installation, troubleshooting, maintenance, and customer support in a fast-paced, 24/7 help desk environment.

Education Requirement

Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or a related field
OR
Four (4) years of equivalent work experience
Relevant experience may be substituted for education on a year for year basis

General Experience Expectations

Typically one (1) to two (2) years of IT experience
Basic knowledge of hardware, software, and troubleshooting techniques

Key Responsibilities

< data-start="1090" data-end="1130">Desktop Support and Maintenance

Configure and install software on desktops and laptops
Perform software deployments, upgrades, and hardware rollouts
Maintain desktop systems, applications, and hardware
Support mobile workforce users

< data-start="1349" data-end="1375">Technical Support

Provide Tier 2 support for desktops, laptops, and LAN environments
Troubleshoot issues using scripts, checklists, and standard procedures
Escalate complex issues to Tier 3 support when necessary
Document incidents, resolutions, and troubleshooting steps

< data-start="1647" data-end="1681">User Support and Training

Deliver end user training as needed
Provide high quality customer service and technical assistance

< data-start="1790" data-end="1832">System Testing and Implementation

Participate in testing and evaluation of new desktop technologies
Implement and validate prototypes based on technical requirements

Required Qualifications

Minimum two (2) years of experience providing Tier 2 desktop support (PCs, printers, scanners, etc.)
Experience installing, troubleshooting, and supporting:
- Windows Operating Systems
- Microsoft Office Suite
- Outlook and web browsers
Experience supporting hardware and software in both networked and standalone environments

Preferred Qualifications

Experience troubleshooting issues over the phone
Knowledge of TCP/IP networking
Experience with 3270 emulation software
Hands-on experience repairing hardware (RAM, hard drives, processors, peripherals, etc.)
Experience with desktop imaging tools
Experience supporting:
- VoIP phone systems
- VPN connectivity
Experience working in a criminal justice environment
Knowledge of IT standards in regulated or secure environments

Work Environment and Requirements

24/7 help desk operation with rotating shifts and possible holiday coverage
Must complete Security Awareness Training within 30 days of hire
Must pass a Level II background check

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91166337
Position Id: 8936754
Posted 6 hours ago

Company Info

About Influx Info Systems

As a leading strategic partner to companies State agencies, we have leveraged technology to drive business transformation for over 17 years. We address the full spectrum of consulting business needs, from strategy and design to operational management. To achieve this, we draw on deep industry expertise and mastery of the rapidly evolving fields of cloud computing, data, artificial intelligence, connectivity, software, digital engineering, and platforms. Influx Info Systems has also worked on several federal and state projects, including helping clients reinvent themselves into a critical force aiding in Florida State agencies success.

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