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L2 Medicaid Applications Production Support Lead

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Independent

12 Months

Remote

Depends on Experience

Fitment

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Job Details

Skills

API
Amazon Web Services
AppDynamics
Communication
Continuous Integration
Data Link Layer
Dynatrace
High Availability
IBM
IBM WebSphere MQ
IBM Websphere DataPower
JSON
Jenkins
Management
Medicaid
Middleware
Operational Excellence
Problem Management
Production Support
Regulatory Compliance
Reporting
Root Cause Analysis
SLA
SOAP
SSL
ServiceNow
Splunk

Summary

L2 Medicaid Applications Production Support Lead

Remote

W2 Preferred Role Summary - Lead L2 production support for Medicaid applications and integrations, ensuring high availability, timely incident resolution, operational excellence, and stakeholder satisfaction. Act as the primary point of contact for major incidents, problem management, drive IRT/MEW, and support governance.
Key Responsibilities
Lead L2 support for Medicaid applications, APIs, and integrations.
Manage P1/P2 incidents, IRTs, escalations, and service restoration.
Perform RCA, problem management, and drive preventive actions.
Coordinate with Development, Infrastructure, Middleware, and Business teams.
Support releases, production checkouts, and operational readiness.
Monitor application health using Splunk, AppDynamics, and ServiceNow.
Ensure SLA compliance, operational reporting, and stakeholder communication.
Required Skills:
IBM API Connect (v10 preferred)
IBM DataPower Gateway
REST, SOAP, JSON, XML
OAuth, JWT, SSL/TLS
Gateway Script, XSLT
Git, Jenkins, CI/CD
Troubleshooting and API Security
Good to Have:
IBM ACE, MQ, Kafka
OpenShift/Kubernetes
Azure/AWS Cloud
Splunk, Dynatrace, AppDynamics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126521
Position Id: 9093881
Posted 1 hour ago

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Rajendrapandian Gurusamy

Recruiter @ Concent Software Solution LLC

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L2 Medicaid Applications Production Support Lead

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Job Details

Skills

Summary

Rajendrapandian Gurusamy

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