Visual Collaboration Technician I

Job#: 3035497

Job Description:
Job DescriptionVisual Collaboration Technician I

Location: Bethlehem, Pennsylvania (Onsite)
Employment Type: Contract

Role Overview

A customer-focused and motivated Visual Collaboration Technician I is needed to join a service delivery team. This entry-level position is suitable for an individual with basic experience supporting audio/video and collaboration technologies who is looking to grow a technical career in a managed services environment. The technician will assist with managing live events, operating visual collaboration technology, and troubleshooting conference room systems.

Key Responsibilities

• Operating live events from the Town Hall.
• Providing first-level support for video conferencing and collaboration technologies.
• Assisting with troubleshooting Microsoft Teams Rooms, Poly, and Zoom Room devices.
• Supporting conference room equipment, including cameras, microphones, speakers, and displays.
• Performing routine health checks and basic testing of meeting room systems.
• Escalating advanced technical issues to senior engineers when necessary.
• Assisting with remote troubleshooting and endpoint connectivity testing.
• Documenting incidents, resolutions, and customer interactions within service management systems.
• Maintaining communication with customers regarding ticket updates and issue resolution.
• Supporting room readiness and ensuring collaboration spaces are functioning properly.
• Working collaboratively with project delivery, managed services, and engineering teams.

Required Qualifications

Experience: 1-3 years of experience supporting audio/video or collaboration technologies is preferred.

Technical Skills: A basic understanding of Microsoft Teams Rooms, Zoom Rooms, or HP Poly devices is required. Familiarity with audio-visual hardware, including displays, microphones, speakers, and cameras, is necessary. A basic understanding of networking concepts such as IP addressing and connectivity is also required.

General Skills: Strong verbal communication skills with the ability to explain technical issues to both technical and non-technical users. Ability to follow troubleshooting procedures and technical documentation. Strong customer service and communication skills are needed. The role requires the ability to work independently and as part of a team, a willingness to learn new technologies, and the capability to work under pressure.

Preferred Qualifications

• Exposure to Crestron, Extron, HP Poly, Cisco, or Logitech collaboration technologies.
• Experience supporting conference rooms or meeting spaces.
• Experience supporting live events.
• Basic knowledge of ticketing or service management systems.
• CTS certification or manufacturer certifications are a plus.

Work Schedule

• The standard work schedule is Monday through Friday, 8:00 AM - 5:00 PM local time.
• Flexibility is required to support customer meetings, special events, after-hours maintenance, or critical incidents as business needs arise.
• Occasional evening or early morning support may be required based on event schedules and customer requirements.

Compensation & Benefits

The pay rate for this position is between $32.00 and $35.00 per hour. Our benefits package is available to eligible employees.

Company Overview

This organization is a technology solutions provider delivering managed services and integrated solutions across cloud communications, intelligent workplace, visual collaboration, cybersecurity, networking, and digital infrastructure. It helps organizations improve user experience, operational efficiency, and collaboration outcomes through technology and managed services.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.