Unified Communications Engineer

Job#: 3032505

Job Description:

Apex Systems is seeking two Senior Unified Communications Engineers to provide technical leadership in the design, implementation, and support of enterprise collaboration and communications services in a highly regulated financial services environment supporting one of our enterprise financial services clients. These resources can sit in or near Charlotte, NC, Wayne, PA or Plano, TX.

This is a senior-level role with expectations for strong ownership, sound engineering judgment, and the ability to influence platform direction and standards across teams. You'll partner with security, network, and end-user computing teams to drive consistent patterns for reliability and control, lead response on high-impact incidents, and conduct root-cause analysis when services degrade. You will be expected to proactively identify gaps, propose solutions, and guide stakeholders toward decisions that improve resiliency, user experience, and operational maturity.

If interested please send your resume to .

Job Responsibilities:

Provide senior-level technical leadership for unified communications and collaboration services (voice, video, chat, meetings, conferencing) in a regulated enterprise environment

Own platform architecture and standards, influencing design decisions across network, security, identity, and end-user computing teams

Administer and troubleshoot major communications platforms such as Zoom, Webex, Google Workspace, and equivalent enterprise collaboration solutions (including client, room, and service-side components as applicable)

Lead end-to-end implementation initiatives: requirements gathering, solution design, pilot planning, production rollout, and operational handoff

Troubleshoot complex issues across networking, identity, endpoints, and cloud services to restore service quickly and prevent recurrence; lead root-cause investigations and corrective actions

Partner with network and security teams to ensure designs align with standards (e.g., firewall/proxy rules, QoS, certificates/TLS, conditional access, logging/monitoring)

Develop and maintain operational runbooks, support procedures, and platform governance (including change, incident, and problem management)

Evaluate vendor capabilities and new features with consideration for security, compliance, availability, and user experience; make recommendations and drive adoption

Monitor service health and usage trends; define and execute reliability, performance, and user-experience improvement plans

Provide escalation support and mentorship to junior engineers; communicate clearly with technical and non-technical stakeholders during outages and change windows

Experience:

7+ years of experience in unified communications, collaboration engineering, or adjacent infrastructure/enterprise systems roles, including ownership of production platforms

Hands-on experience administering and troubleshooting communications platforms such as Zoom, Webex, and related UC services (voice/video/meetings/messaging)

Broad foundational knowledge of networking and security concepts to support successful implementations and effective incident response (e.g., DNS/DHCP, routing, firewalls/proxies, VPN, QoS, certificates/TLS, SSO/MFA/conditional access)

Nice to have: Experience supporting or integrating with Google Workspace (Gmail, Calendar, Meet, identity/integration points)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.