SAP S/4 HANA Service Management Consultant

Job Title: SAP S/4HANA Service Management (CS) Consultant – Brownfield Conversion
Role Type: Contract
Role Duration: 12 + months
Location: REMOTE (PST hours)  

Job Summary
We are seeking an experienced SAP S/4HANA Service Management (CS) Consultant to support a Brownfield conversion from SAP ECC 6.0 to S/4HANA. This role focuses on analyzing, validating, and optimizing SAP Customer Service / Service Management processes to ensure a smooth technical and functional transition.
The consultant will work closely with cross?functional teams to assess existing ECC service processes, identify S/4HANA simplifications, support fit?gap analysis, validate integrations, and ensure end?to?end service processes function seamlessly post?migration.
This is a fully remote role requiring availability during Pacific Time Zone business hours.

Key Responsibilities
ECC to S/4HANA Conversion Support

• Support Brownfield system conversion activities for SAP Customer Service / Service Management.
• Analyze existing ECC 6.0 service processes and assess S/4HANA impacts and simplifications.
• Ensure compatibility of service processes during and after conversion.

Service Management Functional Expertise

• Configure, support, and validate:
  • Service Orders
  • Service Notifications
  • Service Contracts
  • Warranty Management
  • Installed Base / Equipment
  • Service Billing
  • Resource Planning
  • Repair Processing

Business Process Analysis

• Conduct detailed analysis of current ECC service management processes.
• Identify required changes, simplifications, and improvement opportunities in S/4HANA.
• Provide recommendations for process optimization or redesign.
• Lead or support Fit?Gap workshops with business stakeholders.

Integration & Cross?Module Coordination

• Validate and support end?to?end service order flows across integrated SAP modules:
  • Plant Maintenance (PM)
  • Sales & Distribution (SD)
  • Materials Management (MM)
  • FI/CO
  • CRM / FSM (if applicable)

Data Migration & Validation

• Validate master and transactional data, including:
  • Equipment
  • Installed Base
  • Service Contracts
  • Service Notifications
• Support data migration activities using SAP migration tools.

Testing & Validation

• Lead or support:
  • Unit Testing
  • Integration Testing
  • User Acceptance Testing (UAT)
  • Regression Testing
• Validate end?to?end service management scenarios post?conversion.

Documentation & Governance

• Create and maintain:
  • Functional Specifications (FS / FDD)
  • Configuration documentation
  • Validation and testing documentation
• Maintain Solution Manager and ChaRM documentation as required.
• Support cutover planning and execution activities.

Required Qualifications
SAP Functional Expertise

• Strong hands?on experience with SAP Customer Service (CS) / Service Management
• Proven expertise in:
  • Service Orders and Notifications
  • Installed Base / Equipment
  • Service Contracts
  • Repair Processing
  • Warranty Management

S/4HANA Knowledge

• Experience with S/4HANA Brownfield (system conversion) projects
• Understanding of S/4HANA simplification items
• Familiarity with:
  • SAP Readiness Check 2.0
  • Maintenance Planner

Experience Requirements

• 6–10 years overall SAP functional experience
• At least one SAP CS implementation
• Demonstrated experience supporting ECC to S/4HANA conversions
• Hands?on experience with integration across PM, SD, and MM

Preferred Qualifications

• Fiori app configuration and usage
• SAP Activate methodology exposure
• Solution Manager / ChaRM experience
• Knowledge of SAP Service Management in S/4HANA (new service management)

Typical Brownfield Deliverables

• Service Management Fit?Gap Analysis
• S/4HANA Simplification Impact Assessment
• Configuration Validation Report
• Integration Validation Documentation
• Testing Sign?off
• Cutover and post?go?live support

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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