Job Title: SAP S/4HANA Service Management Architect – Brownfield Conversion
Role Type: Contract
Role Duration: 12 + months
Location: REMOTE (PST hours)
Job Description
Role Summary
We are seeking a highly experienced SAP S/4HANA Service Management Architect to lead the Service Management workstream for a large-scale S/4HANA brownfield transformation within the manufacturing domain. This role will serve as the end?to?end functional and solution architect, driving the design, migration, and implementation of SAP S/4HANA Service while guiding global stakeholders through a complex digital transformation.
The ideal candidate brings deep hands?on expertise across the full service lifecycle, strong SAP CS to S/4HANA Service migration experience, and a proven ability to lead global change initiatives in matrixed environments.
Key Responsibilities
- Lead the Service Management track for an end?to?end S/4HANA brownfield implementation program.
- Architect and design the S/4HANA Service Management solution, ensuring alignment with business processes and manufacturing industry best practices.
- Drive migration from SAP CS to S/4HANA Service, including process redesign, functional configuration, and testing.
- Own end?to?end service lifecycle processes, including:
- Contract and entitlement management
- Service order planning and execution
- Field service operations
- Service billing and integration
- Partner with cross?functional teams to ensure seamless integration with other S/4HANA modules.
- Provide hands?on support across solution design, configuration, testing, and implementation phases.
- Support global rollout activities, including change management and user adoption across multiple geographies.
- Deliver end?user training and knowledge transfer to business and IT stakeholders.
- Act as a trusted advisor to program leadership, identifying risks, resolving complex issues, and driving decisions.
Required Qualifications - 10+ years of SAP experience, with 8+ years in Service Management roles.
- Extensive experience leading S/4HANA implementation projects, specifically in brownfield environments.
- Proven expertise across the entire service management lifecycle within SAP.
- Strong hands?on experience with:
- SAP S/4HANA Service Management
- SAP CS and CS to S/4HANA Service migration
- Demonstrated experience architecting and delivering service solutions in manufacturing industry environments.
- Strong understanding of cross?functional integration between S/4HANA Service and other SAP modules.
- Experience working on global transformation programs with geographically distributed users.
- Ability to deliver effective training and enablement for end users.
Behavioral Competencies - Excellent communication and stakeholder management skills.
- Strong analytical, problem?solving, and decision?making abilities.
- Proven capability to operate effectively in complex, matrixed global environments.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #856-Baltimore-S1
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