Amazon Connect Developer

Job Description

We are seeking an experienced Amazon Connect Developer to design, develop, integrate, and support enterprise Contact Center as a Service (CCaaS) solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, AWS Lambda, and Python.

The ideal candidate will have strong hands-on experience with Amazon Connect, IVR, conversational AI, AWS services, and contact center application development, along with the ability to work across the complete software development lifecycle.

Key Responsibilities

• Design and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock.

• Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI solutions.

• Integrate Amazon Connect with Amazon Lex, AWS Lambda, Bedrock, APIs, and other AWS services.

• Develop application components and integrations using Python.

• Participate in requirements gathering, technical design, development, testing, deployment, and production support.

• Translate business requirements into scalable and reliable technical solutions.

• Participate in application design and architecture discussions and document technical decisions.

• Perform code reviews, maintain code repositories, and implement enhancements and fixes.

• Develop and execute test strategies and troubleshoot application defects.

• Monitor and resolve production issues and recommend preventive solutions to improve system reliability.

• Create technical documentation, training materials, support procedures, and knowledge-base documentation.

• Collaborate with business stakeholders, architects, developers, QA teams, and other cross-functional teams.

Required Skills

• Amazon Connect

• Amazon Lex V1/V2

• Amazon Bedrock

• AWS Agentic AI Services

• IVR / Contact Center Concepts

• AWS Lambda

• Python

• AWS cloud services and integrations

• Contact Center as a Service (CCaaS)

• Conversational AI / Virtual Agents

• REST APIs and application integration

• Software Development Life Cycle (SDLC)

• Production support and troubleshooting

Preferred Qualifications

• Experience developing conversational AI and virtual-agent solutions using Amazon Lex and Amazon Bedrock.

• Experience integrating Amazon Connect with Lambda and other AWS services.

• Experience with AWS serverless technologies and cloud-based application development.

• Experience with API integrations and enterprise contact center platforms.

• Experience working in Agile/Scrum development environments.

• Strong analytical, troubleshooting, communication, and collaboration skills.

Education & Additional Qualifications

• Bachelor''s degree or foreign equivalent from an accredited institution required.

• Three years of progressive experience in the specialty may be considered in lieu of each year of education.

• This position may require relocation and/or travel to the assigned work/project location.

• Candidates must be legally authorized to work in the United States.