CalSAWS Subject Matter Expert (SME)

Role: CalSAWS Subject Matter Expert (SME) Training & Advisory Support Location: Oakland, CA (Onsite) Duration: 2 to 3 Months
Overview: We are seeking an experienced CalSAWS Subject Matter Expert (SME) to provide structured training, operational guidance, and post-implementation support for the Alameda County Social Services Agency (ACSSA). The selected SME will facilitate knowledge transfer, workforce upskilling, and align operational business processes with CalSAWS functionality within an all-aids eligibility programs induction training environment . This engagement will focus on strengthening system proficiency, building staff competency, and supporting operational stability.
Scope of Work The CalSAWS SME will:

• Conduct business needs assessment sessions
• Identify training gaps and system knowledge deficiencies
• Develop and deliver structured training (in-person)
• Provide subject matter advisory support on system navigation, eligibility workflows, and reporting
• Assist with documentation of business procedures and system usage guidelines
• Support issue resolution and stabilization efforts
• Provide short-term office hours for post-training support

Required Expertise:

• Hands-on CalSAWS production system experience (post-conversion preferred)
• Strong working knowledge of one or more eligibility programs:
• CalWORKs (Including Welfare-to-Work information as it pertains to an Eligibility Worker's role)
• Refugee Cash Assistance
• CalFresh (Including opting into the CalFresh Employment and Training program as it pertains to the Eligibility Worker's role.)
• Medi-Cal
• General Assistance/General Relief
• Foster Care

Experience with:

• Eligibility determination workflows
• Case lifecycle management
• Inter-county transfers
• Time-on-aid validation
• Exemption logic
• Experience delivering structured training in a county or public sector environment

Preferred Background:

• Prior involvement in CalSAWS implementation or stabilization efforts
• Experience through Client, Client, or other CalSAWS system integrators
• Familiarity with legacy system conversion environments (CalWIN)

Training Audience & Volume:

• The SME will support training for:
• Eligibility Services Technicians
• Estimated volume: 50 250 staff, potentially across multiple locations

Objective:

• The goal of this engagement is to:
• Improve system proficiency across operational staff
• Reduce functional escalations
• Align business processes and workflows with CalSAWS best practices
• Strengthen post-implementation stabilization