CalSAWS Subject Matter Expert (SME) Training & Advisory Support

Oakland, CA, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
No Travel Required
On-site
$60 - $65/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • CalSAWS
  • Medical
  • Medi-cad
  • Trainer
  • SME
  • Subject Matter Expert
  • CalWin
  • Refugee Cash Assistance

Summary

We are seeking an experienced CalSAWS Subject Matter Expert (SME) to provide structured training, operational guidance, and post-implementation support.
The selected SME will facilitate knowledge transfer, workforce upskilling, and align operational business processes with CalSAWS functionality within an all-aids eligibility programs induction training environment”. This engagement will focus on strengthening system proficiency, building staff competency, and supporting operational stability.

Scope of Work
The CalSAWS SME will:

  • Conduct business needs assessment sessions
  • Identify training gaps and system knowledge deficiencies
  • Develop and deliver structured training (in-person)
  • Provide subject matter advisory support on system navigation, eligibility workflows, and reporting
  • Assist with documentation of business procedures and system usage guidelines
  • Support issue resolution and stabilization efforts
  • Provide short-term office hours for post-training support

Required Expertise

  • Hands-on CalSAWS production system experience (post-conversion preferred)
  • Strong working knowledge of one or more eligibility programs:
    • CalWORKs (Including Welfare-to-Work information as it pertains to an Eligibility Worker''''s role)
    • Refugee Cash Assistance
    • CalFresh (Including opting into the CalFresh Employment and Training program as it pertains to the Eligibility Worker''''s role.)
    • Medi-Cal
    • General Assistance/General Relief
    • Foster Care
  • Experience with:
    • Eligibility determination workflows
    • Case lifecycle management
    • Time-on-aid validation
    • Exemption logic
  • Experience delivering structured training in a public sector environment

Preferred Background

  • Prior involvement in CalSAWS implementation or stabilization efforts
  • Experience through Client, Client, or other CalSAWS system integrators
  • Familiarity with legacy system conversion environments (CalWIN)

Training Audience & Volume
The SME will support training for:

  • Eligibility Services Technicians


Objective
The goal of this engagement is to:

  • Improve system proficiency across operational staff
  • Reduce functional escalations
  • Align business processes and workflows with CalSAWS best practices
  • Strengthen post-implementation stabilization
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 8940192
  • Posted 1 day ago
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