Research Associate, Customer Insights
Location: US Remote Ready to make a difference? To support our growth, we are seeking a Research Associate for our Utility Programs and Services (UPS) division to advance ICF's Customer Insights and Behavioral Science offerings. You will support a range of social and behavioral science projects for energy utility clients, applying both research expertise and project management skills.
In this role, you will work closely with the team's customer insights and behavioral science experts as well as other researchers to conduct best-in-class qualitative and quantitative customer research. You will also work with marketing, IT, analytics, and program implementation teams to apply data-driven insights and behavioral science to enhance customer engagement and experience.
Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance
- Investment of the community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
- And many, many more (Ask your recruiter for more details!)
What you will be doing: - Conduct background research and benchmarking related to project needs
- Manage research participant recruitment
- Support design of interview guides and surveys
- Conduct interviews and field online surveys
- Produce data summaries and basic reporting
- Manage project timelines and monitor budgets
- Collaborate with team colleagues and other cross-functional teams
- Support efficiency of team operations and project management
What we need you to have (minimum qualifications): - Bachelor's degree in social or behavioral sciences or related field
- 3+ years of professional work experience developing, designing, and conducting successful customer insights research (qualitative and quantitative) or similar projects
- 3+ years of experience managing projects, budgets, timelines, and administration for customer insights research or similar projects
- Experience in survey research software (Alchemer, Qualtrics) and data analysis software (SPSS, R)
- Proficient with MS Office Applications (Word, PowerPoint, Outlook, Excel)
- Must be able to pass a background check and drug screening
What we would like you to have: - Master's degree in social or behavioral sciences
- Experience working with energy utilities or in another environmental domain
- Advanced skills in the following areas: organization, flexibility, financial and time management, stakeholder collaboration and outreach, project planning and execution, problem-solving
- In-depth knowledge of behavioral science approaches to energy efficiency, clean energy, and demand response
- Data visualization experience
- Strong presentation skills
Professional Skills: - Ability to take initiative and work well independently, collaboratively, and remotely
- Strong verbal, interpersonal, and written communication skills
- Strong presentation skills
Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00
Nationwide Remote Office (US99)
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