W2 ONLY & Onsite interview
Job Title: Voice Consultant
Position: Contract 6+Months
Location: Holyoke, Massachusetts - 100% onsite.
Job Description:-
We are seeking a proactive and experienced IT Voice & Collaboration Consultant to support the migration of our existing cloud-based telephony platform (Avaya) to Microsoft Teams soft phones.
The ideal candidate brings strong hands-on experience with Microsoft Teams voice, cloud telephony migrations, and general endpoint support, along with excellent communication skills and a proactive, customer-focused approach.
Primary Responsibilities
Partner with vendor on onboarding of Microsoft Teams Phone users, call queues, auto attendants, and resource accounts
Configure calling plans, Direct Routing, or Operator Connect as applicable
Assist with the migration of users from legacy (Avaya) voice systems to Microsoft Teams Phone
Run metrics and surveys to measure overall voice solutions for the organization and gather feedback.
Configure and maintain voice policies, routing rules, dial plans, and calling features
Mobile Phone Ordering, setup, troubleshooting & porting assistance
Perform regular system health checks and proactive maintenance
Act as Tier 2/3 escalation point for voice-related incidents
Create and maintain technical documentation, call flow diagrams, and standard operating procedures
Also, this individual will work with with hiring managers to identify and fulfill technology requirements for new employees. Which includes but not limited to the following:
Configure, build, and deploy devices (laptops, desktops, and mobile devices) prior to start dates.
Conduct new hire orientations, ensuring employees are equipped with the tools and knowledge to succeed.
Maintain accurate inventory and documentation of issued equipment.
Act as a point of contact for onboarding-related questions and troubleshooting during the initial employment phase.
Never miss an opportunity! Create an alert based on the job you applied for.
