Jira Admin

About the Team
The Agile Solutions team at American Express enables scaled agility and continuous delivery
across the enterprise. We support thousands of users globally through modern Agile tooling,
primarily leveraging Atlassian Cloud solutions. The team focuses on optimizing the developer
and delivery experience through automation, integration, and governance of platforms like Jira
Cloud and Confluence Cloud.

Role Overview
As a Jira Cloud Administrator Contractor, you will play a key role in supporting Amex s
enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the
needs of diverse Agile teams across technology, product, and business functions. This role is
ideal for a hands-on Jira expert who understands large-scale governance, enterprise security, and
complex workflow design in a regulated environment.

Key Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with Amex s Scaled Agile Framework (SAFe) and enterprise Agile standards
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow)
• Support governance and compliance by ensuring configurations align with Amex security and audit standards
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users
• Develop documentation, training materials, and best practices to promote consistent usage across business units
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams
• Support user adoption of Atlassian's Rovo AI capability

Required Qualifications

• 3 5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment
• Jira cloud, specifically Rovo experience - Atlassian AI capability
• Strong understanding of Agile, Scrum, and SAFe frameworks
• Proficient in JQL, workflow automation, and project configuration
• Hands-on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings
• Experience managing large-scale user bases (5,000+ users preferred)
• Excellent stakeholder communication and documentation skills
• Experience in governed or regulated environments (e.g., financial services, banking, or fintech)

Preferred Qualifications

• Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud)
• Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g., PowerBI, Tableau)
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript)
• Exposure to Change Management, IIQ, and enterprise security compliance practices