Program Manager

Job Title: Program Manager

Position Summary: We are looking for an experienced Program Manager to oversee and ensure the predictable, consistent, and successful delivery of large-scale infrastructure programs. The ideal candidate will have strong program management skills, a strategic mindset, and a proven track record in managing complex infrastructure projects. This role requires excellent communication, leadership, and problem-solving skills, with the ability to align teams and stakeholders across multiple business areas.

Primary Responsibilities:

1. Ensure predictable and consistent program delivery, actively managing to achieve program goals and success criteria.
2. Provide a comprehensive view of the program s status, objectives, and progress to stakeholders and organizational leadership.
3. Engage proactively in program planning, including defining program scope, developing and maintaining a consolidated timeline, and identifying key milestones.
4. Identify, document, and manage program dependencies and impacts, while implementing controls for ongoing program management (e.g., Program Approach, Communication Plan, Risk Management, Issue Management, Change Control).
5. Define and implement program governance, clearly outlining roles, responsibilities, decision rights, and escalation pathways.
6. Align all stakeholders on program objectives, keeping them engaged, informed, and updated on program progress and expected outcomes.
7. Facilitate regular communication with stakeholders to provide transparency, ensure alignment, and provide venues for timely decision-making.
8. Support alignment with organizational objectives (e.g., One Fiserv Objectives) and facilitate collaborative efforts across business areas.
9. Leverage an understanding of organizational culture, networks, and formal channels to drive effective program delivery and stakeholder engagement.

Key Skills and Experience:

1. Proven experience in program management for large-scale infrastructure projects, with a track record of successful program delivery.
2. Strong knowledge of program and project management methodologies (e.g., Agile, Waterfall), with experience in creating and managing project schedules, risk assessments, and change control processes.
3. Excellent communication and leadership skills, with the ability to build relationships and influence stakeholders at all levels.
4. Skilled in facilitating collaboration across cross-functional teams to drive alignment and deliver program objectives.
5. Ability to provide stakeholders with clear, transparent updates on program progress, risks, and issues.
6. Solid understanding of organizational structure, culture, and networking within a large organization.

Qualifications:

1. Bachelor s degree in information technology, Business, or a related field; a master s degree is a plus.
2. 12+ years of experience in program management, specifically in IT infrastructure or related areas.
3. PMP, PgMP, or other relevant certifications preferred.