Ecommerce Operations Lead

Reporting Structure
Reports to Manager of Ecommerce Site Operations
No direct reports

Keywords / Core Skills
Salesforce Commerce Cloud
Ecommerce operations support
Integrations and modifications within Salesforce
XML and file format familiarity
Import and export files

Top Candidate Attributes
Hands-on ecommerce operations experience
Comfortable working directly with tech teams
Strong understanding of ecommerce website features and rollouts
Experience supporting promotions, content authoring, and page builds
Independent self starter, ready to jump in and problem solve
Strong communicator who asks the right questions

Systems They Will Support
Salesforce Commerce Cloud
Product data feeds
Ecommerce CMS and promotion tools
Supporting DAM and PIM style workflows

Role Overview
Support day to day ecommerce platform operations
Make updates and changes to support business needs
Partner closely with technology teams on integrations and fixes
Support product data, promotions, and content execution
Assist with website rollouts, testing, and ongoing enhancements
Help keep ecommerce operations running smoothly and efficiently

Disqualifiers / Low Interest
No exposure to product data or data feeds
No experience supporting ecommerce platforms

Please let me know if you have any questions or need additional clarification.

The Ecommerce Operations Lead will support and deliver day-to-day eCommerce execution and optimization across our platforms. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. Reporting to the eCommerce Operations Manager & collaborating closely with cross-functional partners in Ecommerce, Merchandising, Marketing, and Technology, this role is essential in maintaining operational excellence and supporting new digital initiatives. This is an ideal opportunity for someone who thrives in a fast-paced retail environment, has strong attention to detail, and enjoys working cross-functionally to keep systems, processes, and operations running smoothly.

Duties and Responsibilities

• Support the Culture and drive our Mission, Vision, and Values.
• Manage product data, pricing, and inventory within Salesforces Commerce Cloud and local platform
• Monitor site and tool functionality and coordinate with IT teams & 3P vendors for troubleshooting and performance issues.
• Coordinate with fulfillment and customer service teams to ensure a seamless customer experience.
• Support Omni channel programs such as store fulfillment and BOPIS (Buy Online, Pick Up In Store) logic and fulfillment to ensure a seamless omnichannel customer journey.
• Test and validate new website features and functionality to ensure smooth rollout and optimal user experience.
• Work with XML data feeds to support product uploads, integrations, and data accuracy across systems and third-party platforms.
• Prepare operational reports and monitor KPIs such as fulfillment rates, delivery times, and BOPIS performance.
• Support process improvements and help document SOPs for key workflows.
• Partner cross-functionally with customer service, merchandising, and logistics teams to ensure operational readiness.

Qualifications and Requirements

• Bachelor s degree in Business, Marketing, Retail Merchandising, or a related field.
• 3+ yearsof eCommerce operations or supply chain experience, preferably in apparel or footwear retail.
• Proficiency with eCommerce platforms (e.g., Salesforce, Shopify).
• Ability to influence cross-functional teams and aligning stakeholders around shared objectives.
• Working knowledge of XML for data management, product feeds, and system integrations.
• Excellent communication and problem-solving abilities in a fast-paced, cross-functional environment.
• Highly organized with an ability to prioritize and multi-task with a strong attention to detail and process.
• Strong analytical skills and familiarity with tools like Google Analytics, Excel, and Looker/Tableau/Sigma.
• Excellent project management and cross-functional collaboration skills.
• General understanding of common Ecommerce KPIs, target setting and external benchmarks.